This Privacy Policy explains how GnK Web LLC (“we,” “us”), trading as Flows Builder, handles personal information in connection with the website flowsbuilder.com and the purchase of our plugins.
Overview
This policy covers the website flowsbuilder.com and the purchase of our plugins — FlowDesk, FlowChat, FlowForm, and FlowWizard. It does not describe data you collect from your own visitors using the plugins — for that, see “The plugins and your data” below. FlowOnboarding is a separate product with its own policy at flowonboarding.com.
Information we collect
When you visit our website
Basic technical data (IP address, browser type, pages viewed) and any details you submit through a contact form or newsletter signup, such as your name and email address.
When you buy a plugin
Purchases are processed securely by Stripe, Inc. Stripe collects the billing and payment details needed to complete your purchase. We receive limited order information — typically your name, email, country, and purchase status. We never receive or store your full payment card details.
The plugins and your data
Our plugins run entirely on your WordPress site. The flows, forms, leads, and analytics they collect are stored in your own database and are never transmitted to us. As the operator of your site, you are the data controller for that information and are responsible for your own privacy disclosures to your visitors.
How we use information
- To deliver, license, and support the plugins.
- To send transactional messages (receipts, download and license details, update and security notices).
- To respond to support and contact requests.
- To improve our products and website.
- To send marketing emails where you’ve opted in (you can unsubscribe anytime).
Cookies and analytics
Our website uses cookies for essential functionality and, where enabled, analytics to understand how the site is used. You can control cookies through your browser settings.
Service providers we share data with
- Stripe — checkout, billing, and payment processing (privacy policy).
- Our website hosting and email delivery providers.
- Analytics provider(s), where enabled.
We do not sell your personal information.
Data retention
We keep order records for as long as needed to provide the product, comply with legal and tax obligations, and resolve disputes. You may request deletion of personal data we hold, subject to those obligations.
Your rights
Depending on where you live (e.g., under the GDPR or CCPA), you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. To exercise these rights, email support@flowsbuilder.com. Note that payment and billing data is held by Stripe as our payment processor; we’ll help direct requests where appropriate.
International transfers
Your information may be processed in countries other than your own, including the United States. Where required, we and our providers rely on appropriate safeguards for such transfers.
Children
Our website and products are not directed to children, and we do not knowingly collect personal information from anyone under 16.
Changes
We may update this policy from time to time; the “Last updated” date above reflects the latest version.
Contact
For privacy questions or requests, contact support@flowsbuilder.com.